BMC Software, Inc. develops software that provides system and service management solutions for enterprises in the United States and internationally. Its Enterprise Service Management segment offers solution suites for availability and performance management, event management, service impact management, and capacity optimization; for provisioning, configuration change, and compliance automation for servers, networks, applications, and databases; for service desk, incident management, service request management, problem management, asset management, service level management, change and release management, and identity management; and for service management and IT asset management. This segment also provides a solution suite that unifies information and processes from disparate management tools; and consulting, implementation, integration, IT process, organizational design, re-engineering, and educational services related to its software products. The company’s Mainframe Service Management segment offers mainframe data and performance management solutions for availability and reliability of the business data, applications, and systems that support business processes; and enterprise workload automation solutions, including Control-M product line for data centers to automate their workloads and business processes, and Control-M output management solution to automate the task of managing the life cycle of mainframe output reports with report decollation, distribution, bundling, viewing, archival, and deletion. BMC Software, Inc. sells its products directly through its sales force; and through distributors, resellers, original equipment manufacturers, alliance partners, and systems integrators. Its customers include banks and financial service providers, government agencies, other service providers, manufacturers, telecommunication companies, educational institutions, retailers, and hospitals. The company was founded in 1980 and is headquartered in Houston, Texas.