Stock Report: eGain Corporation (EGAN) Report Updated: May 13, 2013 | Print This Page

eGain Communications Corporation engages in the development, licensing, implementation, and support of customer service infrastructure software solutions worldwide. It primarily offers cloud or hosting, and on-site customer interaction software for sales and service. The company provides eGain 10 Suite of applications, which helps businesses to acquire, engage, and serve customers through various interaction channels. Its eGain 10 Suite consists of eGain Interactive Sales Suite to transform business to consumer Websites into shopping destinations; eGain Service Suite to transform traditional call centers into multichannel customer interaction hubs; eGain CIH, a multichannel customer interaction hub platform that provides centralized business rules, interactions, knowledge, workflow, analytics, administration, and integrations to all applications; and eGain Adapters for integrating with call center, business, content, and email systems. The company also offers eGain 10 applications for Web, social, and contact center interactions; and eGain 10 for Cisco Unified CCX, which provides a pre-integrated, multichannel interaction solution for use with Cisco Unified Contact Center Express. In addition, it provides professional services, such as consulting and education services, as well as technical support services. eGain Communications Corporation sells its products through sales representatives and sales consultants, as well as through partners and resellers. It serves various industries, including retail, telecommunications, financial services, insurance, outsourced services, technology, utilities, government, manufacturing, and consumer electronics. The company was founded in 1997 and is headquartered in Sunnyvale, California.