Financial Institutions, Inc. operates as the holding company for Five Star Bank that provides various banking and financial services to individuals, municipalities, and businesses. The company operates in two segments, Banking and Insurance. The Banking segment includes retail and commercial banking operations. This segment offers checking and savings account programs, including money market accounts, certificates of deposit, and sweep investment capabilities, as well as individual retirement accounts and other qualified plan accounts. It also provides short and medium-term commercial loans for businesses for working capital, business expansion, and the purchase of equipment; commercial business loans to the agricultural industry for short-term crop production, farm equipment, and livestock financing; commercial mortgage loans to finance the purchase of real property; and one-to-four family residential mortgage loans collateralized by owner-occupied properties. In addition, this segment’s loan portfolio also consists of consumer loans, such as consumer automobile loans, recreational vehicle loans, boat loans, home improvement loans, closed-end home equity loans, home equity lines of credit, collateralized and uncollateralized personal loans, and deposit account collateralized loans. The Insurance segment offers a range of insurance agency services to personal and business clients. Financial Institutions, Inc. also provides investment services. As of May 20, 2015, the company offered its products and services through a network of approximately 50 offices in Western and Central New York State. Financial Institutions, Inc. was founded in 1931 and is headquartered in Warsaw, New York.