Interactive Intelligence Group, Inc. provides software products and services for contact center automation, unified communications, business process automation, content management, and vertical applications. It offers Interactive Intelligence Customer Interaction Center (CIC), a solution for voice, data, and process automation. The company’s CIC contact center application suite enables contact centers to automate, route, monitor, record, track, and report on phone calls, fax, email, Web interactions, SMS, and social media in a single or multi-site operations; and CIC solution for Unified Communications allows organizations to route live communications to various devices. Its CIC software platform for process automation platform automates and unifies phone calls, faxes, emails, and Web interactions, as well as manages various media types; and Interaction Process Automation solution allows an organization to capture, prioritize, route, escalate, and track each step in a work process. The company also provides AcroSoft Documents product for document and information management; AcroSoft AnyWhere-Documents, a Web-based document management solution; and accounts receivable management products that offer a set of software solutions to collection agencies, credit departments, debt buyers, creditors, and attorneys to manage debt collection and recovery process. In addition, it also offers servers and telephone handsets; Interaction Media Server, Interaction Edge, Interaction Gateway, and Interaction SIP Station appliances; and professional, support, managed, and education services. Interactive Intelligence Group, Inc. provides its solutions for use in teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government, and business services industries in the Americas, Europe, the Middle East and Africa, and the Asia-Pacific. The company was founded in 1994 and is headquartered in Indianapolis, Indiana.