Interactive Intelligence Group, Inc. provides software and services for collaboration, communications, and customer engagement activities worldwide. It primarily offers Customer Interaction Center (CIC) product suite, a multichannel communications platform that can be deployed on-premises or through the cloud as communications as a service (CaaS). The company’s CIC contact center application suite enables contact centers to automate, route, monitor, record, track, and report on phone calls, fax, email, Web interactions, short message service, and social media in a single or multi-site operations; and CIC solution for Unified Communications allows organizations to route live communications to various devices. Its CIC software platform for process automation platform automates and unifies phone calls, faxes, emails, and Web interactions, as well as manages various media types; and Interaction Process Automation solution allows an organization to capture, prioritize, route, escalate, and track each step in a work process. The company also provides interaction Decisions solution, which plans and analysis platform for workforce optimization in contact centers; and accounts receivable management products that offer a set of software solutions to collection agencies, credit departments, debt buyers, creditors, and attorneys to manage debt collection and recovery process. In addition, it offers servers, media servers, gateways and telephone handsets, and networking hardware; Interaction Media Server, Interaction Edge, Interaction Gateway, and Interaction SIP Station appliances; and professional, support, managed, and education services. The company provides its solutions for use in teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government, and business services industries. Interactive Intelligence Group, Inc. was founded in 1994 and is headquartered in Indianapolis, Indiana.