Pegasystems Inc. develops, markets, licenses, and supports software to automate complex and changing business processes in the United States and internationally. It provides Pega 7, a unified platform that enables clients to build enterprise applications; and software applications for marketing, sales and on boarding, customer service and support, and operations, as well as industry-specific business processes. The company also offers customer relationship management applications, including Pega Marketing to manage customer relationships across inbound and outbound channels; Pega Customer Service to deliver consistent interactions across channels, improve employee productivity, and adapt changing business requirements; Pega Sales Automation to capture practices and guides sales teams through the sales and customer on boarding processes; and operations applications to support exceptions and investigations, order fulfillment, claims processing, insurance underwriting, and product development, as well as risk, fraud, and compliance management. In addition, it provides Pega Cloud to create and deploy its software applications using an Internet-based infrastructure; consulting and implementation support, technical support, and hosting services; and instructor-led and online training courses for process architects, system architects, and system administrators under the PegaACADEMY name. The company primarily markets its software and services to financial services, healthcare, insurance, communications and media, public sector, manufacturing, life sciences, and other markets through a direct sales force, as well as through a network of business and technology alliances. Pegasystems Inc. was founded in 1983 and is headquartered in Cambridge, Massachusetts.