ShoreTel, Inc., together with its subsidiaries, provides business communication solutions in the United States and internationally. The company offers integrated voice, video, data, and mobile applications based on Internet protocol technologies. It offers solutions, such as ShoreTel Voice Switches; ShoreTel Service Appliances; ShoreTel Director, which enables IT administrators to view and manage the entire system from any location using a single application; ShoreTel IP Phones; and Small Business Edition 100 for smaller businesses. The company also provides ShoreTel Mobility for smartphone users that allows the user to communicate from any location, including office, home, or through Wi-Fi hotspots; ShoreTel Communicator that enables to communicate through video, voice, and instant messaging; conferencing and collaboration solutions; Microsoft Integration that offers a range of integration options with applications, such as Microsoft lync, Microsoft exchange, Microsoft office, and Microsoft Internet explore; and ShoreTel contact center that enables organizations to route incoming contacts to appropriate agent in a multisite contact center. In addition, it offers custom application development, integration, and implementation services for businesses; and professional, system design and installation, training, and technical support services. It serves a range of vertical markets, including professional services, financial services, government, education, health care, sports and entertainment, manufacturing, non-profit organizations and technology industries. The company was founded in 1996 and is headquartered in Sunnyvale, California.